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Huskee USA Knowledge Centre 

Got questions about Huskee? Find answers and support in our Help Center! Get expert assistance, explore FAQs, and discover the beauty of sustainable coffee solutions. Join us on this eco-friendly journey! 

Huskee USA Help Center

How do I access my purchase invoice?

How secure are HuskeeCup Lids?

Is HuskeeOriginal BPA free?

What colours is HuskeeOriginal available in?

Is HuskeeOriginal dishwasher friendly?

Is HuskeeOriginal microwave safe?

What are HuskeeOriginal Cup Dimensions?

Does HuskeeOriginal fit in my car cupholder?

What other food and drink can I use my HuskeeOriginal for?

Does HuskeeOriginal affect flavour?

What's the best way to clean and care for HuskeeOriginal cups?

Individual

What is the HuskeeOriginal Range?

What are HuskeeCup's thermal properties and is HuskeeCup hot to hold?

What is HuskeeCup made from?

What's the best way to clean and care for HuskeeCups?

How do HuskeeCups come packaged?

Why should my cafe join HuskeeSwap?

Business

HuskeeOriginal

What is HuskeeRenew?

Is HuskeeRenew dishwasher safe?

Can I purchase just the HuskeeRenew Cups (without the saucer)?

Why did we add HuskeeRenew to our product range?

Does HuskeeRenew fit in my car cupholder?

Can HuskeeRenew be swapped in HuskeeSwap?

What colours is HuskeeRenew available in?

Is HuskeeRenew BPA free?

What's the best way to clean and care for HuskeeRenew?

HuskeeRenew

Is the Stopper Lid eligible for HuskeeLoop?

How to use the Stopper Lid?

Is the Stopper Lid spill-proof?

How do I assemble/disassemble my Stopper Lid?

Is the Stopper Lid compatible with my HuskeeCup?

Stopper Lid

What is HuskeeSteel made from?

Is HuskeeSteel eligible for HuskeeLoop?

Can HuskeeSteel be swapped in HuskeeSwap?

Is HuskeeSteel dishwasher safe?

Is HuskeeSteel Microwave safe?

What are HuskeeSteel's dimensions?

Does HuskeeSteel fit in my car cupholder?

Can I put HuskeeSteel in the freezer?

How long will my drink stay hot in my HuskeeSteel?

Is HuskeeSteel stain and odour resistant?

What's the best way to clean and care for HuskeeSteel?

HuskeeSteel

Product Information

What project do you support for carbon-neutral shipping?

What do I do if my parcel is lost, stolen, or damaged during transit?

Is my shipment carbon-neutral?

Where is my order shipped from?

Which postal service do you use?

Can I add items to my order after placing it?

I am having issues placing my order on my mobile phone? What can I do?

Can I pay extra for express shipping?

What happens if my HuskeeCups get lost in transit?

Will I get a tracking code?

Can I add special shipping instructions?

What countries do you ship to?

Free domestic shipping for orders over $50.

Shipping and Delivery

Do you have bulk discount rates?

How do I register for a wholesale account?

Do you offer custom branding for HuskeeCup?

I made an error with my delivery address. How can I fix it?

Does HuskeeCup fit underneath a group head?

I need help with my online order. Who can I contact?

How can I wholesale HuskeeCup?

What are HuskeeCup's wholesale prices?

How do I update my account information?

I want to cancel my order. What do I do?

How do I reset my login/password?

How much does shipping cost for wholesale orders?

Huskee Wholesale

How can I find a HuskeeSwap location?

I can't find a location near me! How can I onboard a cafe?

What is HuskeeSwap?

Can I Swap my HuskeeRenew?

Do I need to download the HuskeeSwap app to use HuskeeSwap?

How do I remove my credit card details?

How are my 'carbon eq. saved' calculated?

Do I have to Swap for the same size/colour HuskeeCup?

Where do I return a damaged or old cup to get a new one? (Individuals)

Do customers need to download the HuskeeSwap app to use the HuskeeSwap system?

What if a customer brings back a damaged cup or lid?

Do I need to give the customer back the same HuskeeCup (colour/size) that they checked in?

What if a customer wants to keep their own lid?

How many cups do I need to start?

What is the cost to set up HuskeeSwap for a Business?

How can I set up my business to use the HuskeeSwap App?

How is a HuskeeSwap location listed?

Do customers have to be HuskeeSwap members to swap?

How does the Borrow Feature work (business)

HuskeeSwap

How does the borrow feature work?

How do set up my business on the app?

How can I update my credit card details?

Why do we take a $21 deposit when borrowing a HuskeeCup?

How do I use the HuskeeSwap app?

HuskeeSwap App

What is the HuskeeLoop Program?

How do I dispose of my HuskeeCup?

Are there any other products that will be made with 100% HuskeeCups?

How do I return End-of-Life cups back to Huskee? (Individuals)

How do I return End-of-Life cups back to Huskee? (Businesses)

HuskeeLoop

How do I return my order?

What do I do if I've received a faulty item?

Returns & Exchanges

Lid slipping off

Removing lipstick from HuskeeCups

Troubleshooting

How do I send end-of-life cups back for recycling?

What is B Corp and why did you become certified?

I have a press/media opportunity

I would love to work at Huskee. How do I get in touch?

How are the figures calculated?

Why have we made the Impact Calculator?

Impact Calculator

Other

Is HuskeeOriginal recyclable?

Is HuskeeOriginal reusable?

What is the environmental measure of using HuskeeCups over other materials?

Is HuskeeRenew recyclable?

Why do we use Tritan co-polyesters in our products?

What else is Tritan plastics used in - I am still unsure?

Does Tritan Renew 50 contain post-consumer plastic?

What does End-of-Life Cups refer to?

Are there any hazardous materials or chemicals in the composition of HuskeeCup?

PFAS testing for Huskee Products

Why do Huskee Products contain plastic?

How do I dispose of a HuskeeCup at the end of its life?

Where are HuskeeCups made/manufactured?

Sustainability

The HuskeeSwap app jam-packed with awesome features, including loyalty rewards and the ability to track your positive impact.

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